FAQ

LiboouPro is a professional solution for those who have found an object. Any professional can add an article on LiboouPro. In addition, LiboouPro works with many sectors of activity such as hotels, airports, shopping centers, amusement parks.

No, whether you are a tourism professional or a customer who has stayed in an accommodation establishment, you are not required to register to use this service. If you have found an object in your establishment, you can make your request by clicking on the 'you are a hotel' space. In the event that you have stayed in an accommodation establishment and have forgotten an item, please make your request in the area entitled 'you are a customer'.

No, LiboouPro is a free service. You only pay as part of a partnership with certain ticket tracking options and only if you wish to benefit from packaging and postage slips at your establishment. Don't worry, it is always indicated when it is a paid service.

Once you receive notification that a found item has matched a lost item, you receive the information to return the item to its owner, either from where it is stored or, according to the customer's choice, on delivery. When the customer has decided to be delivered, we take over. Our partner Colissimo, UPS or Fedex, will give us the necessary information that will allow us to organize the delivery for your customer. We will contact you directly for shipping details.

The word "match" first appeared with dating sites. If you doubt comprehension, imagine that a lost object must find its correspondence in the found objects. At this time we have a customer considered happy ❤ There are different types of matches: The potential match: You may have different items that seem to match yours. Validated match: this is the time for the customer to provide information proving that he is the owner of the object found.

Registration is free, you must use the form available here: Information about your institution

As far as the EU is concerned, everything except hazardous materials declared by international regulations: Explosives Flammable liquids, etc. Outside the EU, regulations vary from country to country. The specifications of products that can be shipped by country are already established. If something is not specified, please let us know. We will check the feasibility and proceed with customs clearance. It is not possible to send the following items: Living animals include mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae. Hunting trophies include animal parts such as ivory and shark fins, animal remains or ashes, and animal by-products. Human remains or ashes. Ingots composed of precious metals. Currency in circulation: banknotes, coins and traveler's checks. Precious and semi-precious items in bulk, whether cut or not, polished or unpolished Firearm defense articles, complete or in parts, original and imitation, firearm accessories, ammunition, explosives and explosive devices. Illegal items, such as counterfeit items and illicit substances. Accessories such as perfumes, sprays, batteries (AirPods cases), and electrical outlets.